Effective ways of communication

Good communication helps to improve the quality of life. The patient and families will have the information about the disease process and treatment including good and adverse effect.

Ways to make effective communication

1.Effective listening

  • Listening for message content
  • Listening for feelings
  • Respond for feeling
  • Be sensitive to verbal and non-verbal cues
  • Give feedback

2.Clear language

  • Jargons should be avoided
  • Language should be simple
  • Message should be clear and complete
  • Message should be properly planned and designed

3. Clear goals and target audience

  • The goal of communication should be clear
  • The target audience for communication should be clearly specified
  • Climate of trust
  • Feedback should be given by receiver without delay.

4. Avoid information overload

  • Information flow should be regulated by providing timely, appropriate, up to date information
  • Quality and quantity should be regulated
  • Empathy
  • Proper tone
  • Promoting IPR

Non verbal cues to avoid

  • Talking with your arms folded across your chest or with your fist clenched at your side. (it conveys aggressiveness)
  • Rolling your eyes when someone is talking to you.
  • Talking over your shoulder while walking way out of a room. It conveys disrespect.
  • Snapping gum or chewing with your mouth.
  • Shifting eyes or shifting back and forth while talking. Working, reading, writing while having conversation should be avoided.
  • Blowing your nose or wiping your mouth.

Barriers to effective communication

1.Physical barriers (environment barriers): noise, distance,  sitting arrangement, etc.

2.Physiological barriers: difficulty to see and listen, disabilities, etc.

3.Psychological barriers: selective perception, biased viewpoint, defensiveness, attitudes, fear, emotions, etc.

4.Organizational barriers: poor planning, information load, timing, status differences, technology problem, etc.

5.Semantic barriers: language, long and complex words, jargon

6.Culture barriers

Nepali Nurse

Nepali Nurse,RN,BSN

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